SERVICE! SERVICE! SERVICE!
It all depends on which side of the sales slip
you are on! When salespeople were asked why
they felt customers stopped buying in their
stores, one survey discovered that most sales
clerks put the blame on perceived high prices.
But when the customers
themselves were
surveyed to find out
why they changed stores,
only 8% of these "fickle"
shoppers cited price as the
big reason customers walked.
68% of former customers said they
had been treated indifferently by the salespeople.
Ask yourself the question:
"WOULD I BUY FROM MY STORE"?
Ventures Community Futures Development Corporation Newsletter Story - Summer 2005 Issue